Cancellation Policy
Transparent and fair cancellation rules for your peace of mind.
Cancellation Summary
100% Refund
If cancelled 15 days before check-in
50% Refund
If cancelled between 7-15 days
No Refund
If cancelled less than 7 days before check-in
Request Cancellation
Our Cancellation Philosophy
At Hill Staytion, we understand that plans can change. However, as we manage exclusive luxury properties that are often booked months in advance, we have established a clear cancellation policy that balances flexibility for our guests with fairness to our property owners.
Refund Tiers
Early Cancellation
Cancellations made 15 days or more prior to the check-in date are eligible for a 100% refund of the total booking amount (excluding processing fees).
Mid-Term Cancellation
Cancellations made between 7 and 15 days prior to the check-in date will receive a 50% refund of the total booking amount.
No Refund Window
Cancellations made within 7 days of the scheduled check-in date are non-refundable. This also applies to "no-shows" or early departures after check-in.
Modifications
If you wish to change your booking dates instead of cancelling, please contact us at the earliest. While we cannot guarantee changes, we will do our best to accommodate your request depending on availability and the specific property's policy. Modification charges may apply.
Refund Process
Approved refunds are processed back to the original payment method within 7-10 business days. You will receive a confirmation once the refund has been initiated from our end.
Force Majeure
In case of cancellations due to natural disasters, government restrictions, or other unforeseen circumstances beyond our control, Hill Staytion will make reasonable efforts to provide alternative dates or a partial refund. Each case will be evaluated individually.
How to Cancel
To cancel or modify your booking, please log in to your account on our website or contact our support team at [EMAIL_ADDRESS] or +91-XXXXXXXXXX. Please have your booking ID ready when you contact us.