Terms Conditions

Welcome to Hill Staytion. By making a reservation or staying at one of our properties, guests agree to comply with the following Terms & Conditions.

• A booking is subject to availability and confirmation by Hill Staytion.
• An advance payment is required to confirm the reservation. Any outstanding booking amount and applicable taxes must be paid before check-in.
• Guests are responsible for providing accurate booking details, including the number of guests and their contact information.
• Any changes to the reservation are subject to availability and approval by Hill Staytion.

• All guests must provide valid government-issued identity proof at the time of booking and upon arrival.
• Required identification documents must be submitted within the timeline communicated by the Hill Staytion team.
• Foreign nationals must provide the required passport, visa and other applicable travel documents.

• Check-in: After 2:00 PM on the arrival date.
• Check-out: Before 10:00 AM on the departure date.
• Early check-in and late check-out are subject to availability and may incur additional charges.
• Delayed check-out without approval may result in additional charges.

• Only the guests declared in the reservation are permitted to stay at the property.
• The maximum occupancy limit of the selected villa must be followed.
• Additional guests are subject to prior approval and applicable extra charges.
• Guests must inform Hill Staytion of any changes to the number of occupants before arrival.

• Meals are chargeable and are not included in the accommodation price unless explicitly stated in the booking confirmation.
• Guests must contact the property's caretaker at least one day before check-in to discuss meal requirements, menu options, dietary preferences and applicable charges.
• Meal availability and menu arrangements must be confirmed in advance.
• Ingredient costs, cooking charges and other applicable meal-service charges may be additional, depending on the property and menu selected.
• The first-day lunch may not be available. Guests should confirm meal arrangements with the caretaker in advance.
• Use of the villa kitchen by guests is chargeable and subject to the property's rules.
• Guests are responsible for confirming applicable meal charges and payment arrangements before ordering.

• A refundable security deposit may be collected before check-in. The amount may vary depending on the property and group size.
• The deposit is refundable after check-out, subject to inspection of the property and settlement of any applicable deductions.
• Guests will be charged the actual cost of repairing or replacing property, furniture, equipment or other items damaged during their stay.
• Any applicable damage charges may be adjusted against the security deposit.

• Guests must maintain cleanliness and take reasonable care of the villa and its amenities.
• Smoking is permitted only in designated or permitted outdoor areas, where applicable.
• Loud music and outdoor noise must comply with the property's rules and applicable local restrictions. Loud music is not permitted beyond 10:00 PM under the existing house rules.
• Pool users must follow the property's pool safety rules. Children must be supervised by an adult at all times.
• Food and drinks are not permitted in or around the pool where the property's rules prohibit them.
• Bonfires, barbeque facilities, pet-related services and other additional amenities may involve extra charges.
• Guests must not engage in unlawful, unsafe or disruptive activities at the property.

Guests are responsible for their personal belongings and valuables during their stay. Hill Staytion's liability, if any, will be subject to applicable law.

Hill Staytion reserves the right to take appropriate action, including refusing a booking or asking guests to leave, in cases of serious misconduct, safety concerns or repeated violations of the applicable house rules, subject to applicable law.

Hill Staytion may update its policies when required. The terms applicable to a confirmed reservation will be handled in accordance with the booking agreement and applicable law.

For assistance or clarification, please contact the Hill Staytion reservations team.